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Refund & Cancellation Policy

Effective Date: April 30, 2026 | Last Updated: April 30, 2026

1. INTRODUCTION

At Gulit Academy, we strive to ensure customer satisfaction with our digital software tools. However, due to the nature of digital products and the irrevocable nature of software licenses, we have established a clear and detailed Refund and Cancellation Policy. This policy outlines the conditions under which refunds or cancellations may be granted. This policy is governed by the laws of India and is applicable to all purchases made through gulitacademy.com, operated by Kuddush Ali Halsana.

2. DIGITAL PRODUCT NATURE

The products offered by Gulit Academy are digital tools and educational courses, which are delivered electronically via email or download link immediately or shortly after payment confirmation. Unlike physical goods, digital products can be copied and stored, and once access is granted or a license key is issued, it cannot be "returned" in the traditional sense. Therefore, by completing a purchase, you acknowledge that you are purchasing a non-tangible, irrevocable digital asset.

3. ORDER CANCELLATION POLICY

You may cancel your order at any time PRIOR to the issuance of the digital access key or the delivery of the tool/course files. If you have made a payment but have not yet received the digital product, you can request a cancellation by contacting us at help@gulitacademy.com with your order details.

Once the digital asset has been sent to your provided email address, the order is considered "Fulfilled" and cannot be cancelled. We encourage users to verify their needs and system compatibility before finalizing the purchase.

4. REFUND ELIGIBILITY

Refunds are generally NOT provided for digital tools. However, we may consider refund requests under the following exceptional circumstances:

  • Technical Malfunction: If the digital tool is demonstrably non-functional on a system that meets all the specified technical requirements, and our support team is unable to resolve the issue within seven (7) business days of being notified.
  • Incorrect Product Delivery: If you received a different digital tool than the one you purchased, and the correct product has not yet been delivered.
  • Duplicate Purchase: If you accidentally purchased the same digital tool twice in two separate transactions within a 24-hour period.

5. NON-REFUNDABLE CIRCUMSTANCES

We will NOT grant refunds in the following situations:

  • Change of mind or "buyer's remorse" after the license key has been delivered.
  • Inability to use the software due to a lack of technical skills or understanding of the tool's intended use.
  • Incompatibility with your system if the system requirements were clearly stated on the product page.
  • Failure to contact our support team to attempt to resolve a technical issue before requesting a refund.
  • Purchase of the wrong product by mistake if the license key has already been delivered.
  • Dissatisfaction with features that were not explicitly promised in the product description.

6. REFUND REQUEST PROCESS

To request a refund, you must follow these steps:

  1. Email help@gulitacademy.com with the subject line: "Refund Request - Order #[Your Order Number]".
  2. Provide a detailed explanation of the reason for the refund request.
  3. If the request is due to a technical issue, include screenshots or videos demonstrating the problem and a description of your system configuration.
  4. Wait for our team to review your request. We will typically respond within 3-5 business days.

7. TECHNICAL SUPPORT PREREQUISITE

Before a refund is approved for a technical malfunction, you MUST allow our support team an opportunity to fix the issue. This may involve providing remote access or following specific troubleshooting steps provided by Kuddush Ali Halsana. If you refuse to cooperate with the support process, your refund request will be denied.

8. REFUND APPROVAL AND REJECTION

All refund requests are reviewed on a case-by-case basis by Kuddush Ali Halsana. We reserve the right to approve or reject any request based on the evidence provided and the adherence to this policy. If approved, the refund will be processed back to the original payment method through Razorpay.

9. REFUND TIMELINE

Once a refund is approved, it may take 5 to 7 business days for the funds to reflect in your account, depending on your bank and the Razorpay processing cycle. We have no control over the timeline of third-party financial institutions.

10. ABUSE OF POLICY

We monitor refund requests for signs of abuse. If we determine that a user is systematically purchasing products and requesting refunds to gain free access to software tools, we reserve the right to block that user from future purchases and revoke any existing licenses without a refund.

11. GOVERNING LAW

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Nadia, West Bengal.

12. MODIFICATIONS

Kuddush Ali Halsana reserves the right to modify this policy at any time without prior notice. Any changes will be posted on this page and will apply to all purchases made after the "Last Updated" date.

13. CONTACT INFORMATION

For any questions regarding our Refund and Cancellation Policy, please contact us at:

Gulit Academy
Muragachha, Nadia,
West Bengal, India - 741154
Email: help@gulitacademy.com

© 2026 Gulit Academy | Operated by Kuddush Ali Halsana (Individual Developer)